Anna – 07504 877 728 | TJ – 07505 058 473 |

Back On Track

Focusing on YOUr Performance

Privacy policy

What is a Privacy Policy Notice?

Under the “General Data Privacy Regulations” (GDPR) which went into effect towards the end of May 2018, a client of Back on Track have specific rights. To communicate these rights to you under a clear and concise manner, we are providing you this privacy notice.

Who we are?

We are Back on track, telephone numbers are 07504877728 (Anna), 07505058473 (Tara-Jayne), email address, 9 Mendips road, Fareham, PO14 1QD. We are the controllers of processing your personal information.

In this privacy policy references made to “we”, “us”, and “our” are to the owners of Back on Track.

What personal information do we collect?

We may collect information via the website and during your appointments, this may include:

  • Personal details such as name, address, telephone number
  • A thorough screening process of medical conditions, medical history, injury questions and lifestyle factors, diagnosis, treatment information, health related information. This information is collected and stored for the purpose of health diagnosis and treatment forms part of our contract to provide our services. In addition, we will only examine and treat you with your full consent.
  • If you make enquiries via the website or by email, social media we will only contact you with your full consent.

 Sharing your personal information:

We only share your personal information with your full consent. For example, we need to contact a medical practitioner as part of your care.

 Retaining your personal information:

Whilst receiving treatment from our clinic we will continue to store and use your personal information. Once you have been discharged or no longer receive treatment with Back on Track, we are required to retain your personal information for a minimum of 8 years from your last contact with us or until you are 25 (26 if you are 17 when treatment ends).

 Your rights:

As we process your personal information, you have certain rights. These are rights of access, rectification, a right of erasure and a right to restrict processing.

-You may request a copy of your information at any time. Please make request in writing or by email to the data controller, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of information you require.

-If you believe any of the personal information we hold of you is inaccurate or incomplete, please contact us directly and any necessary corrections to your information will be made.

-If you believe we should erase your data, please contact the data controller, whose details are above.

-If you wish us to stop storing or using your data, please contact the data controller, whose details are above.

-Where you have provided your full consent for us to use your data you have the right to withdraw this consent at any time.

 Data breaches:

Should your personal information that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.

 How we use cookies:

Our website address is

By using Back on Track PT, or using any Back On Track PT products/services, you agree to the terms of this Privacy Policy.

What personal data we collect

Includes, your name, address information, own e-mail address, telephone number, as well as other, similar information.

What non-personal data we collect

We also collect some non-personally identifiable data, such as your Internet service provider, browser type, domain name, the Web Site that referred you to us, the web pages you request, the date and time of those requests, and entry and exit points.

Who has access to your data

We work to protect your data during transmission by using Secure Sockets Layer (SSL), which encrypts the information that you provide online at our Website. We don’t share your data with third-parties.  Only our administrators have access to your data. No third party can access your data from us. However, you can review and delete your data whenever you want.

How we process these data

We only collect, use, and disclose Personal Information or Prospect Information for purposes that are reasonable in the circumstances. We use only fair and lawful means to collect Personal Information or Prospect Information. We do not and will never share, disclose, sell, rent, or otherwise provide your personal data to other companies for the marketing of their own products or services.

Browser Cookies

A cookie is a string of information that a service stores on a visitor’s computer, and that the visitor’s browser provides to the service each time the visitor returns. site uses cookies to identify and track visitors, their actions of the site, and their website access preferences. Once you turn off cookies on your browsers, certain features of may not work properly without the aid of cookies.

How you can get a copy or delete your data

If you want to delete or get a copy of your data on our site, by notifying us at .

Cancellation Policy

In order to respect the time of the Sports Therapists and to offer availability to all our patients, we kindly ask for 24 hours’ notice to cancel an appointment. In the absence of 24 hours’ notice, or in case of a ‘no show’ or late arrival, the full fee for the scheduled service will be payable.

Terms and conditions

Payment terms:

Our standard payment term is that payment is taken at the time of treatment by the means of cash or via the payment terminal provided.

Unforeseen circumstances:

On occasion, unforeseen circumstances may require us to cancel a booking. In such circumstances you will be given as much notice as possible.

Location of services:

Currently, we provide our services at your residence/address. We have the right to change the location if necessary.


Anna Thomson is the Owner and Partner of Back on Track. Tara-Jayne Hewitt is Owner and Partner of Back on Track. The therapists maintain adequate professional indemnity insurance and are qualified to provide the therapy services.

If you have any concerns regarding our policies, please email

Back on track may change the policies from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.